FAQs - Frequently Asked Questions
College Dorm Bed Questions
What are the biggest differences between your wooden lofts and the metal lofts
sold by your competitors?
What mattress size can I use on
your loft beds?
Why
do I need a Loft Bed when I can use cinder blocks instead?
Our college requires 4x4 corner
posts, does your loft meet this requirement?
How sturdy is your loft bed? Does it need to lean up
against a wall for support?
Do you provide Fire Retardant Lofts?
Can I fit a 79" sofa or futon under the loft?
What is your Environmental Policy?
Ordering Questions
Where do I
enter my custom specifications information?
How much
headroom will I get above and below the loft?
Shipping Questions
Do I have to be here to sign for it
Setup Questions
College Dorm Bed Questions
What mattress size can I use on your loft beds?
We have Loft Beds that will hold
Twin, Full and Queen size mattresses. A Twin (also called a single bed)
mattress is 39" wide. A Full (also called a double bed) mattress is 54"
wide. A Queen mattress is 60" wide. We do not make lofts for King
size mattresses. The mattress lengths are: Regular 75", Extra Long 80" and
Dorm XXL 84" in length.
If you have an odd size mattress or are confined to
a tight space, we can custom build a loft to your specifications.
us
with your requirements.
Please note, the longest box we can ship is 84"
long, so we can't build a loft for a mattress longer than 84" or legs taller
than 84".
Can I use your Loft Bed in my
college dorm room?
Yes. Our loft beds were specifically
designed to be used
sample of existing dorm bed
for this purpose in college
dorms. Most college dorm beds
can be disassembled
and the metal spring frame and mattress used
on our loft. For example, with the dorm bed pictured here you can remove
the headboard and footboard and place the metal frame and mattress on top of our
bed slats. You can store the headboard and footboard behind the loft against
the wall and out of the way.
What is the Dorm XXL 84" Length Used For
We created the Dorm XXL 84"
Mattress Length
87" Overall Length Loft for customers that want to put a futon or full size sofa underneath the
loft. It is 4" longer than most lofts on the market and the extra length
gives you enough room to place most futons or sofas underneath. The
distance between the inside rungs is 84" and the distance between the legs is
76". Click for more info.
Where can I
get sheets and bedding for your 84" mattress?
We recommend you take a look at
Dormbuys.com, they have a nice selection
and affordable prices.
I
see you sell Twin Mattresses, do you also have Full and Queen Sizes?
Sorry, but no. Full and Queen
size mattresses are too large to ship with FedEx. You are better off
finding a local supplier for full and queen sizes.
Can I fit
a 79" sofa or futon under the loft?
Yes, our
84" Length loft was designed to allow
a Futon
to fit underneath. Click here for more information.
What is your Environmental Policy?
We are a Green Facility. We use
our wood scraps to heat our building and our sawdust is donated to a local
farmer for bedding for his animals. Our lumber suppliers also support the
"Sustainable Forest Management Policies".
Ordering Questions
How do I
verify you are a legitimate business?
We have been in business since 2002
and serve thousands of customers every year. We sell to individual
students and parents as well as to colleges/universities, book stores,
fraternities and Student Government Associations across the
country. We are a year round business and we provide a full warranty.
We are the original (and only) manufacturer of the College Bed Loft™,
with our unique notched leg design.
Please see
for more information
below.
We
are an Accredited Business with the Better Business Bureau (BBB) and
have an
excellent reputation. You can get a
report on us by clicking on
the logo on the left or by calling the BBB of Upstate New York at
800-828-5000.
We recommend before you purchase a loft bed from any internet company that
you run a
on the company.
We are also
Verified. Click
for more information.
Do
you sell through other furniture web sites?
Sorry but no. We are the
original (and only) manufacturer of the College Bed Loft™,
with our unique notched leg design. They
can only be purchased through us and there are no
authorized resellers of our loft bed on the internet.
What is PayPal?
PayPal (an eBay company) is the
world's largest online payment network, serving over 100 million. With
PayPal, you can pay anyone using your credit card or checking account.
With PayPal, your credit card and checking account
information is never revealed to the people you pay, ensuring your
privacy and giving you the peace of mind that comes
with knowing who has access to your financial information.
Easy and Fast: Send
money instantly and securely with your credit card or checking account.
Private and Secure:
Your financial information is not shared when you send
money.
Free: PayPal is completely free.
It only takes a
few minutes to sign up and we accept orders immediately after you sign up.
PayPal Customer
Service
888-221-1161
Can I enter my credit card without creating a PayPal account?
Yes. Signing up for a PayPal account is
optional. At the bottom of the payment screen you can directly enter your
credit card and shipping information without setting up a PayPal
account.
I've used PayPal in the past, but I don't remember the email address and
password?
Once you use PayPal, it
saves the email address and credit card number. For security purposes, the
credit card can not be used with another email account. If you don't
remember the password you can call PayPal Customer Service at 888-221-1161 and they can help you
get the password. College Bed Lofts does not have any access to your
credit card information and we can not get your password reset.
How will I know my order went through properly?
After you place your order, you will receive an e-mail
from PayPal confirming
your order within an hour. You will then
receive an e-mail from College Bed Lofts
confirming your order within 1 business day.
When the loft ships we will e-mail you the Shipment
Tracking Number.
Do you take orders over the phone
with a credit card or personal check?
Yes, we accept orders over the phone with the following credit cards or personal
check:
Sample Check

Payments made by personal check takes three (3) days to clear.
Do you rent lofts?
No. You purchase the loft, it
is yours to keep and customize it any way you want. When students
graduate, many sell their loft, they maintain their value very well.
Do I
need a Box Spring?
No. Each loft comes with a set
of slats.
Where do I enter my custom specifications information?
During
you will get an option to enter a message
to us. Enter the custom specifications into the text box provided.
I am an
AOL user and can't access PayPal, why?
You must use your internet browser to
access our site and PayPal.
I entered the wrong shipping amount, how do I get it
corrected?
If you entered an incorrect shipping
amount College Bed Lofts will correct the it when we
receive the order from PayPal. If you were overcharged we will issue you a
credit to your account. You need to log into PayPal to accept the
credit. If you were undercharged then College Bed Lofts will send you a
PayPal money request for the additional shipping amount. Do not call PayPal as
they cannot change orders already sent to us.
How do I get the Loft Bed Plans?
Within 10
- 15 minutes after placing your order an e-mail will be sent to the e-mail
address you provided. It will contain the instructions on how to print
your plans from our web site. If you don't get
the e-mail within one hour check your
bulk and spam mail folders.
If you didn't receive the e-mail please
.
Please Note: An e-mail
address is required in order to receive the instructions on how to print the
plans from our web site. Please double check to make sure you enter your correct and current e-mail address. If you use
multiple
e-mail addresses please remember which one you used. Also, many
e-mail systems will block new mail or place new mail into a BULK
or SPAM mail folders.
How much headroom will I get above
and below the loft?
It depends on your ceiling height,
the mattress thickness and how many safety rails you are using. We
customize each loft (at no charge) to your exact requirements. During
order entry you will enter the ceiling height and mattress thickness into the
order form, or you can enter custom specifications during checkout. You
can see exactly what you are going to get by using our
Loft Height Calculator. There, you may
enter your specifications and see the results instantly.
Shipping Questions
How far in advance do I need to order and how long will it take to arrive?
See our .
Should I have it delivered
to my home or directly to my college or apartment?
Move in day for most students is a
stressful experience for both the student and family. With the traffic
jams, waiting for elevators, hundreds of students
all moving in at the same time,
getting everything organized, meeting new friends, parents leaving, etc., it
would be very helpful if you can get the loft partially assembled before you
arrive. We recommend having it shipped to your home early during the
summer. Setting it up at home first will allow you to see how
everything fits together and when you get to school setting it back up will be
easy. While it's home you may want to paint or customize it to fit your
personality. We know this is not always possible, so if you want it
delivered directly to your college dorm check
with your college's receiving department to verify whether they will accept
packages for you before you arrive on campus. Please note, many college receiving
departments do not work on Saturdays.
I live
in a college dorm room, will you deliver it directly to my dorm room?
Most colleges have a central
receiving location where they accept all packages and they do not allow
deliveries directly to the individual dorm rooms. Once it is delivered
they will contact you. Check with your college to see what their receiving
policy is.
I am moving in on a Saturday, do you
deliver on Saturdays?
Yes, we offer
as well as
options for an additional fee. For Date Certain Delivery, the
delivery time is not guaranteed, it can arrive anytime between 8:00 am and 9:00
pm. For Appointment Delivery, once FedEx has received the packages at the
local terminal, they will call you to set up a specific date and time (2 hour
window) for delivery. Please note, most college deliveries go to a central receiving dock and
trying to have it arrive on a Saturday with hundreds of students all trying to
move in at the same time will be very difficult for the delivery truck to get in
on a set schedule. Also, many college receiving
departments do not work on Saturdays. If you are moving in on a
Saturday we recommend you have it shipped to you home first and bring it with
you to college. See above question.
I
received the boxes, but they appear to be damaged, should I accept the shipment?
Yes, please accept the shipment.
The boxes are very large and heavy, sometimes they do get torn during shipping,
however in most cases, the wood inside is fine. If there are any damaged
pieces we will get them replaced.
Do I have to be here to sign
for it?
We deliver by FedEx. A
signature for the delivery is at the discretion of the driver. If the FedEx
driver has delivered to your address before it is likely they will leave the
packages. If the driver feels the area is not safe and secure they will leave a
door tag with information on how to set up a new delivery date. We will
e-mail you the FedEx tracking number when the loft ships.
For customer that have elected to
have their package delivered by appointment, once your package has reached the
local FedEx Home Delivery terminal they will contact you by the phone number on
your order to set up a delivery time. Keep in mind FedEx may request a 2 hour
window to make the delivery in.
I live on the 3rd floor without an elevator, will FedEx bring
it to my apartment?
Yes, they will bring it to your
apartment.
What is the size of the
shipped package?
We typically ship two boxes per loft, the
first is 8" high x 12" wide x
84" long and weighs 80 pounds. The second box is 8" high x 8" wide x 46" long
and weighs 60 pounds. Both will easily fit into the back of most station
wagons, mini-vans and SUV's.
Do
you ship to outside the continental US?
Sorry, but no. Due to the high
shipping costs (typically two to three time the cost of the loft itself), we
don't ship to APO/FPO, Alaska, Hawaii or Puerto Rico. With the high
tariffs and import duties, we don't ship to Canada or any international
locations. Another option would be to purchase our Loft Bed Plans and have
someone build it locally for you.
Setup Questions
What tools do I need to set
this up?
All wood comes pre-cut and
pre-drilled. You will need a cordless drill/screwdriver with a phillips #2 medium head bit, an adjustable (or 9/16")
wrench and a hammer. Setup takes roughly 1 hour. Click to view the
.
Why
is the quality of the bed slats not the same as the rungs?
The bed slats are underneath the
mattress and typically can't been seen. Though there may be some
imperfections, stamps, marks and knots in the wood, it is basically used to provide the
strength to support the mattress. Surface cracks and knots will not affect
the strength of the wood. Click on the pictures below to see a sample.
Do you offer assembly services?
Sorry, we do not offer assembly
services. However, many major cities and college towns
have Furniture Assembly companies.
For example, if you do a Google search for
"Furniture Assembly (city state)" and
you put in your city and state, you will find local furniture assembly
businesses. For example try: ""
and you will find a good number of
companies.
Does the wood frame have a
surface finish?
No, our lofts are made from
unfinished softwood construction grade dimensional lumber, 2x4, 2x6, plywood,
the safety rail and bookshelf are made from
.
For staining the loft, we recommend using
PolyShades all-in-one stain and
polyurethane
finish, it does a real nice job on all
the pine boards including the MDF pieces.
You are free to customize it any way you prefer. Many students paint them
before bringing it to college. Click for more information about
your loft.
Can
I leave the loft unfinished?
We do recommend finishing the loft as
unfinished softwood will absorb moisture and surface cracks will appear over time.
Surface cracks do not affect the stability of the loft. Our
experience is most college students don't paint them, most home users do paint
them.
Are the beds likely to need sanding to remove rough edges
and splinters?
We try to find smooth
wood, however they will require some sanding. Our experience is most
college students leave them as is, most home users sand them.
If I decide to paint or stain it, should I do so before or after
assembly?
We recommend painting or
staining after assembly. The rungs of the ladders sometimes are a tight
fit and the finish may
get marked up during assembly. Also, the wood glue used in the notched
legs adheres better to unfinished wood. It is also much easier to paint or
stain it when
it is set up as opposed to all the individual pieces on the floor. If you
paint it, we recommend you put a good primer coat, and two finish coats of a
durable enamel paint. A primer we recommend is
, which can be purchased at most home
improvement stores.
If you plan on staining it, we recommend you
use a
first.
The loft
rocks a little when I climb up, how can I correct this?
The loft should be very tight
and not rock in any direction. If it does move, try the following.
Did you use a cordless drill?
Make sure your drive the screws nice and tight, but do not strip the wood. With the 1-1/2" thick wood, the screws
should be recessed about 1/8" to make a tight fit. Try un-screwing them one at a
time and re-tighten. If you use a regular electric drill, make sure it has
an adjustable chuck to adjust the tension on the screws, without an adjustable
chuck, a regular drill will strip the screws into the wood. If you do
strip the wood, you can fill the hole with toothpicks and a little wood glue. What direction does it move? When standing at the
front (long side) does it move left to right or front to back? If left to right
then the screws in the front and back rail should be tightened. If it moves
front to back then the rungs in the ladder need to be tightened. Did you
coat the inside of the notches with the wood glue we provided? Once the
glue sets, the rungs and legs will become one piece and there should be no
movement between them.
What is the best way to dismantle the loft?
When you are ready to take it home for the
summer we recommend you dismantle the front and back rails and leave the end
ladders intact. This will give you a
package
that is 7" high x 45" wide x 75" long.
Can I change the height on my own?
Yes. Using a 3/8" drill bit you can
re-drill holes for the front and back rail at any height you need. If
you want to go higher though, you will need to order the
loft with extra tall legs.
