College Bed Lofts

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FAQs - Frequently Asked Questions
 

College Dorm Bed Questions

Do we ship to your college?

Do we meet your college's loft bed requirements?

What are the biggest differences between your wooden lofts and the metal lofts

     sold by your competitors?

What mattress size can I use on your loft beds?

Can I use your Loft Bed in my college dorm room?

Why do I need a Loft Bed when I can use cinder blocks instead?

Our college requires 4x4 corner posts, does your loft meet this requirement?

How sturdy is your loft bed?  Does it need to lean up against a wall for support?

Do you provide Fire Retardant Lofts?

What is the Dorm XXL 84" Length Used For

Where can I get sheets and bedding for your 84" mattress?

I see you sell Twin Mattresses, do you also have Full and Queen Sizes?

Can I fit a 79" sofa or futon under the loft?

What is your Environmental Policy?

 

Ordering Questions

How do I verify you are a legitimate business?

Do you sell through other furniture web sites?

What is PayPal?

Can I enter my credit card without creating a PayPal account?

I've used PayPal in the past, but I don't remember the email address and password?

How will I know my order went through properly?

Do you take orders over the phone with a credit card or personal check?

Do you rent lofts?

Do I need a Box Spring?

Where do I enter my custom specifications information?

I am an AOL user and can't access PayPal, why?

I entered the wrong shipping amount, how do I get it corrected?

How do I get the Loft Bed Plans?

How much headroom will I get above and below the loft?

 

Shipping Questions

How far in advance do I need to order and how long will it take to arrive?

Should I have it delivered to my home or directly to my college or apartment?

I live in a college dorm room, will you deliver it directly to my dorm room?

I am moving in on a Saturday, do you deliver on Saturdays?

I received the boxes, but they appear to be damaged, should I accept the shipment?

Do I have to be here to sign for it?

I live on the 3rd floor without an elevator, will FedEx bring it to my apartment?

What is the size of the shipped package?

Do you ship to outside the continental US?

 

Setup Questions

What tools do I need to set this up?

Why is the quality of the bed slats not the same as the rungs?

Do you offer assembly services?

Does the wood frame have a surface finish?

Can I leave the loft unfinished?

Are the beds likely to need sanding to remove rough edges and splinters?

If I decide to paint or stain it, should I do so before or after assembly?

The loft rocks a little when I climb up, how can I correct this?

What is the best way to dismantle the loft?

Can I change the height on my own?

 

College Dorm Bed Questions

 

What mattress size can I use on your loft beds?

We have Loft Beds that will hold Twin, Full and Queen size mattresses.  A Twin (also called a single bed) mattress is 39" wide.  A Full (also called a double bed) mattress is 54" wide.  A Queen mattress is 60" wide.  We do not make lofts for King size mattresses.  The mattress lengths are: Regular 75", Extra Long 80" and Dorm XXL 84" in length.  If you have an odd size mattress or are confined to a tight space, we can custom build a loft to your specifications.  Contact Us us with your requirements. Please note, the longest box we can ship is 84" long, so we can't build a loft for a mattress longer than 84" or legs taller than 84".

 

Can I use your Loft Bed in my college dorm room?

Yes.  Our loft beds were specifically designed to be used            sample of existing dorm bed

for this purpose in college dorms.  Most college dorm beds

can be disassembled and the metal spring frame and mattress used on our loft.  For example, with the dorm bed pictured here you can remove the headboard and footboard and place the metal frame and mattress on top of our bed slats.  You can store the headboard and footboard behind the loft against the wall and out of the way. 

 

 

What is the Dorm XXL 84" Length Used For

We created the Dorm XXL 84" Mattress Length 87" Overall Length Loft for customers that want to put a futon or full size sofa underneath the loft.  It is 4" longer than most lofts on the market and the extra length gives you enough room to place most futons or sofas underneath.  The distance between the inside rungs is 84" and the distance between the legs is 76".  Click here for more info.

 

Where can I get sheets and bedding for your 84" mattress?

We recommend you take a look at Dormbuys.com, they have a nice selection and affordable prices.

 

I see you sell Twin Mattresses, do you also have Full and Queen Sizes?

Sorry, but no.  Full and Queen size mattresses are too large to ship with FedEx.  You are better off finding a local supplier for full and queen sizes.

 

Can I fit a 79" sofa or futon under the loft?

Yes, our Dorm XXL 84" Length loft was designed to allow a Futon to fit underneath.  Click here for more information.

 

What is your Environmental Policy?

We are a Green Facility.  We use our wood scraps to heat our building and our sawdust is donated to a local farmer for bedding for his animals.  Our lumber suppliers also support the

"Sustainable Forest Management Policies".

 

 

Ordering Questions

 

How do I verify you are a legitimate business?

We have been in business since 2002 and serve thousands of customers every year.  We sell to individual students and parents as well as to colleges/universities, book stores, fraternities and Student Government Associations across the country.  We are a year round business and we provide a full warranty.  We are the original (and only) manufacturer of the College Bed Loft, with our unique notched leg design. 

 

Please see "Do you sell through other furniture web sites"  for more information below.

 

 

We are an Accredited Business with the Better Business Bureau (BBB) and

have an excellent  reputation.  You can get a BBB report on us by clicking on

 the logo on the left or by calling the BBB of Upstate New York at  800-828-5000.

 

We recommend before you purchase a loft bed from any internet company that you run a BBB Business Search on the company.

 

 

We are also PayPal Verified.  Click here for more information.

 

 

Do you sell through other furniture web sites?

Sorry but no.  We are the original (and only) manufacturer of the College Bed Loft, with our unique notched leg design.  They can only be purchased through us and there are no authorized resellers of our loft bed on the internet. 

 

What is PayPal?

PayPal (an eBay company) is the world's largest online payment network, serving over 100 million.  With PayPal, you can pay anyone using your credit card or checking account.  With PayPal, your credit card and checking account information is never revealed to the people you pay, ensuring your privacy and giving you the peace of mind that comes with knowing who has access to your financial information.

 

Easy and Fast: Send money instantly and securely with your credit card or checking account.

 

Private and Secure: Your financial information is not shared when you send money.

 
Free: PayPal is completely free.

 

It only takes a few minutes to sign up and we accept orders immediately after you sign up.

 

PayPal Customer Service 888-221-1161

 

         

 

Can I enter my credit card without creating a PayPal account?

Yes.  Signing up for a PayPal account is optional.  At the bottom of the payment screen you can directly enter your credit card and shipping information without setting up a PayPal account.

 

I've used PayPal in the past, but I don't remember the email address and password?

Once you use PayPal, it saves the email address and credit card number.  For security purposes, the credit card can not be used with another email account.  If you don't remember the password you can call PayPal Customer Service at 888-221-1161 and they can help you get the password.  College Bed Lofts does not have any access to your credit card information and we can not get your password reset. 

 

How will I know my order went through properly?

After you place your order, you will receive an e-mail from PayPal confirming

your order within an hour.  You will then receive an e-mail from College Bed Lofts

confirming your order within 1 business day.  When the loft ships we will e-mail you the Shipment Tracking Number.

 

Do you take orders over the phone with a credit card or personal check?

Yes, we accept orders over the phone with the following credit cards or personal check:

         

Sample Check

Payments made by personal check takes three (3) days to clear.

 

Do you rent lofts?

No.  You purchase the loft, it is yours to keep and customize it any way you want.  When students graduate, many sell their loft, they maintain their value very well.

 

 

Do I need a Box Spring?

No.  Each loft comes with a set of mattress foundation slats. 

 

 

Where do I enter my  custom specifications information?

During Review Payment you will get an option to enter a message to us.  Enter the custom specifications into the text box provided.

 

I am an AOL user and can't access PayPal, why?

You must use your internet browser to access our site and PayPal.

 

I entered the wrong shipping amount, how do I get it corrected?

If you entered an incorrect shipping amount College Bed Lofts will correct the it when we receive the order from PayPal.  If you were overcharged we will issue you a credit to your account.  You need to log into PayPal to accept the credit.  If you were undercharged then College Bed Lofts will send you a PayPal money request for the additional shipping amount.  Do not call PayPal as they cannot change orders already sent to us.

 

How do I get the Loft Bed Plans?

Within 10 - 15 minutes after placing your order an e-mail will be sent to the e-mail address you provided.  It will contain the instructions on how to print your plans from our web site.  If you don't get the e-mail within one hour check your bulk and spam mail folders.  If you didn't receive the e-mail please Contact Us Please Note:  An e-mail address is required in order to receive the instructions on how to print the plans from our web site.  Please double check to make sure you enter your correct and current e-mail address. If you use multiple e-mail addresses please remember which one you used.  Also, many e-mail systems will block new mail or place new mail into a BULK or SPAM mail folders.    

 

How much headroom will I get above and below the loft?

It depends on your ceiling height, the mattress thickness and how many safety rails you are using.  We customize each loft (at no charge) to your exact requirements.  During order entry you will enter the ceiling height and mattress thickness into the order form, or you can enter custom specifications during checkout.  You can see exactly what you are going to get by using our Loft Height Calculator.  There, you may enter your specifications and see the results instantly.

 

 

Shipping Questions

 

How far in advance do I need to order and how long will it take to arrive?

See our Shipping Schedule.

 

Should I have it delivered to my home or directly to my college or apartment?

Move in day for most students is a stressful experience for both the student and family.  With the traffic jams, waiting for elevators, hundreds of students all moving in at the same time, getting everything organized, meeting new friends, parents leaving, etc., it would be very helpful if you can get the loft partially assembled before you arrive.  We recommend having it shipped to your home early during the summer.  Setting it up at home first will allow you to see how everything fits together and when you get to school setting it back up will be easy.  While it's home you may want to paint or customize it to fit your personality.  We know this is not always possible, so if you want it delivered directly to your college dorm check with your college's receiving department to verify whether they will accept packages for you before you arrive on campus.  Please note, many college receiving departments do not work on Saturdays. 

 

I live in a college dorm room, will you deliver it directly to my dorm room?

Most colleges have a central receiving location where they accept all packages and they do not allow deliveries directly to the individual dorm rooms.  Once it is delivered they will contact you.  Check with your college to see what their receiving policy is. 

 

I am moving in on a Saturday, do you deliver on Saturdays?

Yes, we offer Date Certain Delivery as well as Appointment Delivery options for an additional fee.  For Date Certain Delivery, the delivery time is not guaranteed, it can arrive anytime between 8:00 am and 9:00 pm.  For Appointment Delivery, once FedEx has received the packages at the local terminal, they will call you to set up a specific date and time (2 hour window) for delivery.  Please note, most college deliveries go to a central receiving dock and trying to have it arrive on a Saturday with hundreds of students all trying to move in at the same time will be very difficult for the delivery truck to get in on a set schedule.  Also, many college receiving departments do not work on Saturdays.  If you are moving in on a Saturday we recommend you have it shipped to you home first and bring it with you to college.  See above question.

 

I received the boxes, but they appear to be damaged, should I accept the shipment?

Yes, please accept the shipment.  The boxes are very large and heavy, sometimes they do get torn during shipping, however in most cases, the wood inside is fine.  If there are any damaged pieces we will get them replaced.

 

Do I have to be here to sign for it?

We deliver by FedEx.  A signature for the delivery is at the discretion of the driver. If the FedEx driver has delivered to your address before it is likely they will leave the packages. If the driver feels the area is not safe and secure they will leave a door tag with information on how to set up a new delivery date.  We will e-mail you the FedEx tracking number when the loft ships.

 

For customer that have elected to have their package delivered by appointment, once your package has reached the local FedEx Home Delivery terminal they will contact you by the phone number on your order to set up a delivery time. Keep in mind FedEx may request a 2 hour window to make the delivery in.

 

I live on the 3rd floor without an elevator, will FedEx bring it to my apartment?

Yes, they will bring it to your apartment.

 

What is the size of the shipped package?

We typically ship two boxes per loft, the first is 8" high x 12" wide x 84" long and weighs 80 pounds.  The second box is 8" high x 8" wide x 46" long and weighs 60 pounds.  Both will easily fit into the back of most station wagons, mini-vans and SUV's.

 

Do you ship to outside the continental US?

Sorry, but no.  Due to the high shipping costs (typically two to three time the cost of the loft itself), we don't ship to APO/FPO, Alaska, Hawaii or Puerto Rico.  With the high tariffs and import duties, we don't ship to Canada or any international locations.  Another option would be to purchase our Loft Bed Plans and have someone build it locally for you.

 

Setup Questions

 

What tools do I need to set this up?

All wood comes pre-cut and pre-drilled.  You will need a cordless drill/screwdriver with a phillips #2 medium head bit, an adjustable (or 9/16") wrench and a hammer.  Setup takes roughly 1 hour.  Click to view the Assembly Instructions.

 

Why is the quality of the bed slats not the same as the rungs?

The bed slats are underneath the mattress and typically can't been seen.  Though there may be some imperfections, stamps, marks and knots in the wood, it is basically used to provide the strength to support the mattress.  Surface cracks and knots will not affect the strength of the wood.  Click on the pictures below to see a sample.

 

    

 

Do you offer assembly services?

Sorry, we do not offer assembly services.  However, many major cities and college towns

have Furniture Assembly companies.  For example, if you do a Google search for

"Furniture Assembly (city state)" and you put in your city and state, you will find local furniture assembly businesses.  For example try: "Furniture Assembly New York City"

and you will find a good number of companies.

 

Does the wood frame have a surface finish?

No, our lofts are made from unfinished softwood construction grade dimensional lumber, 2x4, 2x6, plywood, the safety rail and bookshelf are made from MDF.  For staining the loft, we recommend using Minwax PolyShades all-in-one stain and polyurethane finish, it does a real nice job on all the pine boards including the MDF pieces.  You are free to customize it any way you prefer.  Many students paint them before bringing it to college.  Click here for more information about painting or staining your loft.

 

Can I leave the loft unfinished?

We do recommend finishing the loft as unfinished softwood will absorb moisture and surface cracks will appear over time.  Surface cracks do not affect the stability of the loft.  Our experience is most college students don't paint them, most home users do paint them.

 

Are the beds likely to need sanding to remove rough edges and splinters?

We try to find smooth wood, however they will require some sanding.  Our experience is most college students leave them as is, most home users sand them. 

 

If I decide to paint or stain it, should I do so before or after assembly?

We recommend painting or staining after assembly.  The rungs of the ladders sometimes are a tight fit and the finish may get marked up during assembly.  Also, the wood glue used in the notched legs adheres better to unfinished wood. It is also much easier to paint or stain it when it is set up as opposed to all the individual pieces on the floor.  If you paint it, we recommend you put a good primer coat, and two finish coats of a durable enamel paint.  A primer we recommend is KILZ, which can be purchased at most home improvement stores.

If you plan on staining it, we recommend you use a pre-stain first.

 

The loft rocks a little when I climb up, how can I correct this?

The loft should be very tight and not rock in any direction.  If it does move, try the following.  Did you use a cordless drill?  Make sure your drive the screws nice and tight, but do not strip the wood. With the 1-1/2" thick wood, the screws should be recessed about 1/8" to make a tight fit. Try un-screwing them one at a time and re-tighten.  If you use a regular electric drill, make sure it has an adjustable chuck to adjust the tension on the screws, without an adjustable chuck, a regular drill will strip the screws into the wood.  If you do strip the wood, you can fill the hole with toothpicks and a little wood glue.  What direction does it move? When standing at the front (long side) does it move left to right or front to back? If left to right then the screws in the front and back rail should be tightened.  If it moves front to back then the rungs in the ladder need to be tightened.  Did you coat the inside of the notches with the wood glue we provided?  Once the glue sets, the rungs and legs will become one piece and there should be no movement between them.

 

What is the best way to dismantle the loft?

When you are ready to take it home for the summer we recommend you dismantle the front and back rails and leave the end ladders intact.  This will give you a package that is 7" high x 45" wide x 75" long.

 

Can I change the height on my own?

Yes.  Using a 3/8" drill bit you can re-drill holes for the front and back rail at any height you need.  If you want to go higher though, you will need to order the loft with extra tall legs.