Warranty
College
Bed Lofts warrantees its products for 1 year from the date of
your receipt of merchandise. During this time we will
repair or replace defective components that we consider
defective due to materials or workmanship. We will not replace
components due to user misuse, modification or improper installation. In the
event components are damaged due to user misuse,
modification or improper installation, College Bed Lofts will replace components upon
owners request and expense.
Components that are warped, damaged or missing during shipping will
be replaced by College Bed Lofts. In some cases to expedite this process
we may ask the customer to purchase the replacement components locally and you
will be reimbursed for actual replacement costs.
We require that the loft be assembled within 30 days of
delivery. If left unassembled for a longer period of time, under some
climate conditions the unfinished wood may shrink and some of the pieces may not
fit properly. The warranty is void if the loft is not assembled within 30
days of arrival.
Return Policy
Refunds will only be granted up to 30 days after
receipt of your loft. Orders cancelled prior to shipping will receive a
full refund. For orders cancelled after shipping, customer must pay for
the original shipping cost and shipping cost to return the loft to us. Returned units will be inspected, if returned unit is undamaged and in new
condition the customer will receive a refund of the purchase price less the
shipping costs less a 10% return processing and restocking fee. If damaged
due to improper packaging during the return, the customer will receive a refund
less the cost to repair or replace the damaged components, less the shipping costs, less the 10% return processing and
restocking fee.
FAQ's
How do I cancel the loft after it has shipped but before it
arrives?
If FedEx has not yet delivered the package, you may refuse the delivery. You can
either refuse the delivery in person when it arrives or call FedEx
at 800-463-3339 with the
tracking number. Refusing the delivery will send the package back to us.
You will still be responsible, however, for the shipping costs from us to you
and back to us.
I have already received the loft but it doesn't fit into my
room, how can I return it?
Before going to the expense of shipping it back you may want to consider selling
it locally. Many colleges have student bulletin boards or use a service
like
to sell it.
If you need to ship it back to us you can use FedEx, UPS or any common carrier.
Can you issue a call tag to get it picked up?
Yes, we can issue a FedEx call tag. There is an additional $20 fee for
issuing a call tag.
Are there items that can not be returned?
Due to health regulations mattresses can not be
returned. The following lofts may not be returned: Customized lofts; painted lofts; lofts purchased in a
group discount program; lofts purchased in a fundraising program; lofts purchased
in bulk using a purchase order.
What labeling do I need to put on the boxes?
Please put the purchasers name, email address and 4 digit order number on the
outside of all boxes returned. Send Returns to:
College Bed Lofts
382 Upper Oakwood
Ave.
Elmira, NY 14903
607-739-2331
