We require that the
loft be assembled within 30 days of delivery. If left unassembled for a
longer period of time, under some climate conditions unfinished wood may shrink
or warp and some of the pieces may not fit properly. For example, our beds
are manufactured in the Northeastern US, a cool and humid environment. If it is
shipped to the Southwestern US, a hot and dry environment it will quickly dry out.
If it is not assembled, this rapid drying could warp the wood.
The warranty is void if the loft is not assembled within 30 days of arrival.
Refunds will only be granted for up to 30 days after
receipt of your loft. Orders cancelled prior to shipping will receive a
full refund. For orders cancelled after shipping, customer must pay for
the original actual shipping cost to the customer and actual shipping cost to
return the loft to us. Returned units will be inspected, if returned unit is
undamaged and in new condition the customer will receive a refund of the
purchase price less the actual shipping costs less a 10% return processing and
restocking fee. If damaged due to improper packaging during the return,
the customer will receive a refund less the cost to repair or replace the
damaged components, less the actual shipping costs, less the 10% return
processing and restocking fee. Before returning it to us, you must contact us to get a Return Authorization
Number from us. Items returned without a Return Authorization Number will
not be refunded.
For items that were purchased with "flat rate shipping" or
"free shipping", the shipping amount for the returned items will be the actual
shipping amount charged to us by FedEx.
How do I cancel the loft after it has shipped but before it
If FedEx has not yet delivered the package, you may refuse the delivery. You can
either refuse the delivery in person when it arrives or call FedEx
at 800-463-3339 with the
tracking number. Refusing the delivery will send the package back to us.
You will still be responsible, however, for the actual shipping costs from us to you
and back to us.
I have already received the loft but it doesn't fit into my
room, how can I return it?
Before going to the expense of shipping it back you may want to consider selling
it locally. Many colleges have student bulletin boards or use a service
to sell it.
If you need to ship it back to us you can use FedEx, UPS or any common carrier.
Can you issue a call tag to get it picked up?
Yes, we can issue a FedEx call tag. There is an additional $10 fee per
package for issuing a call tag in addition to the shipping charge both ways.
Are there items that can not be returned?
Lofts that have already been assembled or partially
assembled; customized for height; painted; purchased in a group discount
program; purchased in a fundraising program; purchased in bulk.
What labeling do I need to put on the boxes?
Please put the purchasers name, email address and Return Authorization Number on the
outside of all boxes returned. Send Returns to:
College Bed Lofts
382 Upper Oakwood
Elmira, NY 14903
Make sure you write
the Return Authorization Number on each package.