We require that the loft be assembled within 30 days of delivery.  If left unassembled for a longer period of time, under some climate conditions unfinished wood may shrink or warp and some of the pieces may not fit properly.  For example, our beds are manufactured in the Northeastern US, a cool and humid environment.  If it is shipped to the Southwestern US, a hot and dry environment it will quickly dry out.  If it is not assembled, this rapid drying could warp the wood.  The warranty is void if the loft is not assembled within 30 days of arrival.

Return Policy

Refunds will only be granted for up to 30 days after receipt of your loft.  Orders cancelled prior to shipping will receive a full refund.  For orders cancelled after shipping, customer must pay for the original actual shipping cost to the customer and actual shipping cost to return the loft to us. Returned units will be inspected, if returned unit is undamaged and in new condition the customer will receive a refund of the purchase price less the actual shipping costs less a 10% return processing and restocking fee.  If damaged due to improper packaging during the return, the customer will receive a refund less the cost to repair or replace the damaged components, less the actual shipping costs, less the 10% return processing and restocking fee.  Before returning it to us, you must contact us to get a Return Authorization Number from us.  Items returned without a Return Authorization Number will not be refunded.

For items that were purchased with "flat rate shipping" or "free shipping", the shipping amount for the returned items will be the actual shipping amount charged to us by FedEx.

FAQ's

How do I cancel the loft after it has shipped but before it arrives?

If FedEx has not yet delivered the package, you may refuse the delivery.  You can either refuse the delivery in person when it arrives or call FedEx at 800-463-3339 with the tracking number.  Refusing the delivery will send the package back to us.  You will still be responsible, however, for the actual shipping costs from us to you and back to us. 

I have already received the loft but it doesn't fit into my room, how can I return it?

Before going to the expense of shipping it back you may want to consider selling it locally.  Many colleges have student bulletin boards or use a service like craigslist.com to sell it.

If you need to ship it back to us you can use FedEx, UPS or any common carrier.

Can you issue a call tag to get it picked up?

Yes, we can issue a FedEx call tag.  There is an additional $10 fee per package for issuing a call tag in addition to the shipping charge both ways.

Are there items that can not be returned?

Lofts that have already been assembled or partially assembled; customized for height; painted; purchased in a group discount program; purchased in a fundraising program; purchased in bulk. 

What labeling do I need to put on the boxes?

Please put the purchasers name, email address and Return Authorization Number on the outside of all boxes returned.  Send Returns to: