Frequently Asked
Shipping Questions
Are there any additional shipping charges for
options or accessory items?
No. The flat
rate per bed shipping charge includes the bed and all options and accessories on the same order.
Is there a
shipping charge if I order an accessory item separately later on?
Yes. There is
an additional shipping charge if just an accessory item is ordered without a bed on the order. If you are going to order just an accessory item,
please
first to get the shipping charge for
that item.
Do you offer any discounts on
shipping multiple quantities?
Yes, depending on
the location. For shipping of 3 or more beds, we typically ship by
truck freight.
Click
for more info.
Do you ship to
Canada?
We do not ship directly to Canada,
however we do ship to locations on the US side of the border that will hold
shipments for local pickup,
for more information.
Do
you ship to outside of the contiguous
US?
Yes we do, but it is very very very
expensive. Due to the high shipping costs (typically three to four time
the cost of the loft itself), it is not cost effective to ship lofts to Alaska, Hawaii or Puerto Rico. For example, shipping to Alaska or Hawaii is roughly $1200 per
bed.
A better option would be to purchase our
and have
someone build it locally for you.
Do you ship to
APO/FPO?
FedEx Ground doesn't deliver to APO/FPO,
however if you can provide a US physical address, we can ship it to that
address.
What
is the size of the shipped package?
For the basic twin loft, we typically
ship three boxes per loft, the first is 8" high x 12" wide x 84" long and weighs
70 pounds. The second and third boxes are 8" high x 12" wide x 46" long
and weighs 60 pounds each. All three boxes will
easily fit into the back of most station wagons, mini-vans and SUV's.
Other options such as bookshelves and desks are in separate boxes.
For more information, see our
page.
Pick Up Your Order
If you are nearby, you may pick up your order at our manufacturing facility
in Elmira, NY.
Please give us a few days to build your bed before you pick it up. Our
pickup hours are 8:00 am to 4:00 pm.
If you place the
order on-line, the system will charge you for shipping. During checkout
enter in the "Custom Specs" box:
"I want to pick
this up on xx/xx around xx am". When we receive the order we will
issue you a refund for the shipping cost.
You can also give us
a call to place your order over the phone and we can schedule a time for you to
pick it up.
Order Processing Time
Loft bed orders typically ship out in
business days,
and once shipped will arrive based on the
below. During our peak seasons, June - September and
December - January, orders may
take a little longer and we recommend
you order your loft bed well in advance and request it to
arrive on a future date. You may enter your requested delivery date on the
order form. Orders paid by check or e-check take four extra days for
the check to clear. If you need it
shipped out sooner,
for an additional fee you may request our optional
Rush
Service - Expedited Processing.
Rush Service - Expedited Processing
With Rush Service - Expedited Processing orders received
by 4:00 pm ET Monday - Friday will
ship out the next business day.
If you request Rush Service and
we can't make the deadline we will refund the rush fee. Once your order
has shipped, it will arrive based on the
below.
FedEx Standard and Special Delivery Options
Standard
Delivery: Delivery Monday - Friday
(excluding holidays)
sometime
between
8:00 am - 8:00 pm.
There is no guaranteed delivery date/time with our standard delivery service.
Date Certain
Delivery: Choose this
option if you want your order to arrive on a
specific date (Tuesday - Saturday) with delivery
sometime between 8:00 am - 8:00 pm. Additional $15.00.
Appointment Delivery:
Choose this
option
if you want FedEx to contact you to set up a
specific
date & time
appointment
(within a 2 hour window)
for delivery Tuesday - Saturday. Additional $30.00
Please Note: To meet the
delivery dates for the FedEx Special Delivery Options, we need to have the
packages to your local FedEx terminal 2 days in advance of your delivery date.
Please keep the shipping schedule and in mind when requesting
your delivery date. For Appointment Deliveries, FedEx will contact you
to schedule the appointment once they have your packages at your local FedEx
terminal.
Please double check your shipping address, if we need to change an address after
your order has shipped, there is a $6.00 per package charge billed by FedEx.
Date Certain and Appointment Delivery may not be available in some remote
areas.
Track Your Shipment
When the order ships we will email you the FedEx tracking
numbers.
Loft Bed FedEx Estimated Transit Times
Loft Bed orders currently ship out in
business days
and once shipped it will arrive based on the map below. During our peak season, June through September and
December orders may
take a little longer and we recommend
you order your loft bed well in advance and request it to
arrive on a future date. You may enter your requested delivery date on the
order form.
Need it sooner? If you need it shipped out sooner than
business days, for an
additional fee you may request our optional
, see details above.
Orders paid by check or e-check take four extra days for the check to clear.
When the order ships
we will email you the FedEx tracking number and you will be able to track it
on-line.
Once shipped it will arrive based on the estimated transit times below. The
estimated transit times are in
and may vary by +/- 2 days.
There is no guaranteed delivery date with our standard delivery service.
If you need a guaranteed delivery date or time, please see our
shown above.
Shipping
